Refund Policy

Last updated: 20 September 2026

This page explains when payments for ROXMATCH Premium are refunded. It summarises the rules from our Terms of Service (sections 5 and 6); those terms govern.

1. The short version

• Cancelling stops future renewals. You keep Premium until the end of the period you paid for. Cancelling is free and does not require contacting us: use "Manage subscription" in your profile, or roxmatchapp.com/cancel.
• Subscribed inside the iPhone or Android app? That purchase was made through the App Store or Google Play. You cancel it there, and refunds are decided and paid by Apple or Google, not by us. See section 4.
• Except where the law gives you a refund right, payments already made are non-refundable.
• If you are a consumer in the EU/EEA, you have a 14-day right of withdrawal, described below.
• If something went wrong (a double charge, a payment error, a service problem), contact us and we will sort it out.

2. Right of withdrawal (EU/EEA consumers)

If you are a consumer in the EU/EEA, you may withdraw from a Premium subscription within 14 days of subscribing, without giving any reason.

• To withdraw, send an unambiguous declaration before the deadline, for example an email to legal@roxmatchapp.com, or use roxmatchapp.com/cancel mentioning "withdrawal".
• At checkout you expressly request that Premium starts immediately. If you withdraw, you owe a proportionate amount for the service already provided up to your withdrawal; the rest of your payment is refunded without undue delay, using your original payment method.
• The right of withdrawal lapses once the service has been fully performed, for example when a subscription period has fully elapsed.
• For a subscription bought inside the app, exercise this right with the store you bought it from, as described in section 4. The store took the payment, so only the store can return it.

Model withdrawal form: "To ROXMATCH (legal@roxmatchapp.com): I hereby withdraw from my contract for the ROXMATCH Premium subscription. Ordered on [date]. Name and email of the account: [name, email]. Date: [date]."

3. Errors and duplicate charges

Charged twice, charged after cancelling, or charged the wrong amount? Email legal@roxmatchapp.com with the approximate date of the charge and the email on your account. Verified billing errors are refunded in full to your original payment method.

4. How refunds are paid

Bought on our website: refunds go to the payment method used for the purchase, processed through Stripe. Once issued, they typically appear within 5–10 business days depending on your bank.

Bought inside the iPhone or Android app: the App Store or Google Play took the payment, so we are not able to refund it ourselves. Ask the store:

• Apple: reportaproblem.apple.com, choose the ROXMATCH purchase and "Request a refund".
• Google Play: open your order history, choose the ROXMATCH purchase and "Request a refund".

To stop an app subscription from renewing, cancel it in your App Store subscriptions or your Google Play subscriptions. If the store turns a request down and you think something went wrong on our side, write to us and we will help.

5. Your statutory rights

Nothing on this page limits rights that consumer law in your country grants you and that cannot be waived.

6. Contact

legal@roxmatchapp.com. See our Impressum.